How do I eliminate the pause that occurs before <say-as>

[jallard]

I am trying to eliminate the pause that occurs after a user enters data and before the platform repeats what the user entered using the <say-as> tag. I had some dialogue with your support over email, and they recommended I use the property "termmaxdigits" value="true". I tried this, but I still get the pause. Below is some of the code:

Code: Select all

[support]

Hi jallard,

It appears that the termmaxdigits property does not correctly function within a field tag. We have opened a bug ticket with our platform engineers detailing this issue. Thank you for discovering this.

We found that moving this property to the form level would avoid this pause.

Code: Select all

<form id="check">
  <property name="termmaxdigits" value="true"/>
  <property name="inputmodes" value="dtmf"/>

  <field name="chkseq" type="digits?length=8">

Hope this helps.

Regards,
Plum Support