outbound call

[czhang]

if I need to dial 9 first for an outbound call, how should I write the value of 'dest' for <transfer>? Or is there any other way to do this? Thanks.
Carol

[support]

In the case of a <transfer> you can simply add a "9," to the beginning of your dial string.

Code: Select all

<?xml verison="1.0"?>
<vxml version="2.0">

<form>
  <transfer dest="912125551234">
    <prompt>You will now be transfered</prompt>
  </transfer>
</form>

</vxml>

This will dial 9 and the remaining digits. If you are using the outbound IVR system, you can simply add a 9 to the beginning of the dial string in the HTTP post.

Hope this helps!

The Plum Support Team

[czhang]

I kept getting 'noanswer' error when I use the code below, do you know what possible reasons may cause the problem? for value of 'dest', 9 is for outbound call, and rest of them is a phone number

Code: Select all

<form id="custSvc">
<transfer name="cust" dest="917131111111" connecttimeout="10s">
<filled>
<if cond="cust == 'busy'">
<prompt>The operator is busy.</prompt> 
<goto next="Main.aspx#mainMenu" /> 
 </if>
<if cond="cust == 'noanswer'">
<prompt>The operator did not answer.</prompt> 
<goto next="Main.aspx#mainMenu" /> 
</if>
<if cond="cust == 'network_busy'">
<prompt>A failure occurred while transferring to the operator.</prompt> 
<goto next="Main.aspx#mainMenu" /> 
</if>
</filled>
</transfer>
  </form>

[support]

Is this an onsite solution or is it running on our hosted IVR site?

[czhang]

I think it's an onsite solution

[support]

If this is an onsite solution you should get in touch with your original sales representative. They will be able to get an IVR support representative on the phone to help resolve the telco issue.

The Plum Support Team