Plum IVR Support

Posted: **Thu Sep 16, 2004 7:02 am**

Hi,

When i make outbound call my session log look fine but the error log displays error relating to parsing. Both the reports are given
below,

Session
----------
local 14164431791 4 [[16/Sep/2004:07:54:02 -0500] pollack 000001;004;1095322587 fetchurl http://outbound.plumgroup.com/outboundlib/startpage.php
outbound 14164431791 4 [[16/Sep/2004:07:54:10 -0500] pollack 000001;004;1095322587 1095335640 1095335650 0:0:10

Error
------
error 14164431791 4 [16/Sep/2004:07:54:03 -0400] pollack 000001;004;1095322587 DocumentParser::FetchDocument - Parse error in file "http://www.a2zdemocenter.com/safesenior/index.php", line 1, column 4 - Unknown element 'br'
error 14164431791 4 [16/Sep/2004:07:54:03 -0400] pollack 000001;004;1095322587 errno: 205 uri http://www.a2zdemocenter.com/safesenior/index.php

And my xml file index.php look like

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
<property name="inputmodes" value="dtmf"/>
<form id="intro">
<block>
<prompt bargein="false">
Welcome to senior system.thanks you
</prompt>
</block>
</form>
</vxml>

Please tell me what wrong with the vxml. Where can i get the sample code for outbound call.

Thanks

Posted: **Thu Sep 16, 2004 10:54 am**

Hi Prasanth:

2 things to keep in mind when writing vxml:

a) you have to make sure there is no whitespace before or after the vxml. This will cause IVR errors.

b) Plum's IVR Programmers reference manual is a good guide that explains what IVR tags are allowed.
http://www.plumvoice.com/docs/dev/plumd ... nddevguide

Try this IVR code:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
  <form>
    <block>
      <prompt bargein="false">
        Welcome to senior system. Thank you for calling.
      </prompt>
    </block>
  </form>
</vxml>

Hope this helps!!

Support

Plum IVR Support

Error on making outbound call

Error on making outbound call

IVR code for outbound calls