Plum IVR Support

Posted: **Thu Oct 21, 2004 9:51 am**

I`m having problems.
After recording custummer`s voices,posting to our app server,then we want to recieve files as MP3 files.

Any tags exist? or need other encoding programms before post it?

Posted: **Tue Oct 26, 2004 11:42 am**

yes, this can be done. The Plum Voice platform saves files as 16 bit, 8khz mono wav.

Our IVR developers use a tool called sox, which runs on our linux app servers. With an optional library you can convert from wav

mp3

http://sox.sourceforge.net/

hope this helps!! Please post back if you need any more assistance.

Plum Support

Plum IVR Support

How could I record files wav to MP3?

How could I record files wav to MP3?

IVR developers use tool called sox, which runs on linux app