Plum IVR Support

Hi Team,

I have some points to clarify. I have scheduled
outbound calls in your server.Some calls completed successfully but other calls(most of the calls) are in re-try pending mode with only 1 attempt.

I have given no.of retry as 3 and re-try interval to 3 minutes,I think
the call attempted is only one time. Below given is the status log of the call.Please advice why the call retry status is 1 and not retry three time?

Suppose,If the system attempts 3 times and failed to connect, did the result url will execute?

What will happen if the call expire? I want to execute the result url after the call expire.

Call ID: 256663
Status: retry_pending
Campaign Name: default
Phone Number: 1541....
Start URL: http://www.abc.com/ivr/index.php
Result URL: http://www.abc.com/ivr/indexreturn.php
Call Parameters: 166
Message Reference: 166
Session ID: 000003;002;1104180179
Attempts: 1 of 3
Last Attempt: Sat, 1 Jan 2005 10:00:06 -0500
Retry Interval: 3 Minutes
Scheduled Time: Sat, 1 Jan 2005 10:00:00 -0500
Expiration Time: Sat, 1 Jan 2005 10:20:00 -0500
Earliest Time: -200
Latest Time: 2159
Callee Type: noanswer

2). Do we need to adjust the schedule time according to the area code Or plum will automatially adjust the time of call according to the area code of callee? If there is a time zone difference exist how we will manage the call time exact to the callee required?

And any adjustment is required to satisfy the time diff, in different zone's in the callee latest time of call/callee earilist time of calling?

What would be the genuine expiration time(minutes) that we can give?

Thanks
Reu

We are looking into this IVR issue and should have more information shortly.