Call Transfer Problem
Posted: Tue Jan 25, 2005 7:10 am
Hi!
I have tried the correction, but I still can't transfer any call...
I have two lines connected to the Dialogic board:
- 239781836 (internal 22)
- 239781835 (internal 21)
Can the transfer be done by a line with a different phone number (income call by 239781836 and transfer by 239781835)?
Recall that our lines are digital and are converted to analog by our Simens Gigaset 3070 ISDN
Any help would really be appreciated.
Regards,
Victor Batista
####################################
Here is an example of your current implementation: <transfer name="MyCall" dest="phone://239781834" bridge="true" >
Here is the correction that needs to be made in order to execute a transfer with an analog system: <transfer name="MyCall" dest="&,239781834" bridge="true" >
####################################
-----Original Message-----
From: Victor Batista [mailto:vbatista@present-technologies.com]
Sent: sexta-feira, 21 de Janeiro de 2005 20:23
To: 'Plum Support'
Subject: Call Transfer problem
Hi!
We are having problems with the transfer call.....it just doesn't
transfers the call.....
Here is our scenario:
- Dialogic D41-JCTLS EURO
- Siemens Gigaset 3070 ISDN:
- With 2 analog outputs
- We have 3 phone numbers:
- 239781834
- 239781835
- 239781836
- The numbers 239781835 and 239781836 are connected to the Dialogic
board
- Those numbers are mapped to extensions 21 and 22.
We can access correctly the platform whether we dial 239871835,
239781836 or internally 21 and 22.
We are just having troubles with the call Transfer. We can't get it to
work. We tried blind and bridge transfer. Below is our VXML. We tried
"phone" and "tel" protocols....regarding the phone number we tried only
extension (ex: 11), only public number (ex: 239781834) and both (ex:
239781834x11) with no success
<?xml version="1.0" encoding="UTF-8"?>
<vxml version = "2.0">
<form id="CallTransfer">
<transfer name="MyCall" dest="phone://239781834" bridge="true" >
</transfer>
</form>
</vxml>
Here is your platform's output for one of those tries:
Fri 21 Jan 2005 01:30:13 PM EST (000001;000;1106331544) [tel] EVENT: Bridge
Transfer: phone://239781834x12 Fri 21 Jan 2005 01:30:51 PM EST
(000001;000;1106331544) [prompt] EVENT: Previously playing audio (if any)
has finished Fri 21 Jan 2005 01:30:51 PM EST (000001;000;1106331544)
[prompt] EVENT: Previously playing audio (if any) has finished Fri 21 Jan
2005 01:30:51 PM EST (000001;000;1106331544) [vxi] EVENT: received event:
connection.disconnect.hangup Fri 21 Jan 2005 01:30:51 PM EST
(000001;000;1106331544) [vxi] EVENT: VXI::exit_element() Fri 21 Jan 2005
01:30:51 PM EST (000001;000;1106331544) [client] EVENT: Call End Event Fri
21 Jan 2005 01:30:51 PM EST (000001;000;1106331544) [prompt] EVENT: Ending
session Fri 21 Jan 2005 01:30:51 PM EST (000001;000;1106331544) [tel] EVENT:
Ending Session On Channel 0
Can you help us? Do you have any hint?
Thanks in advance,
Victor Batista
I have tried the correction, but I still can't transfer any call...
I have two lines connected to the Dialogic board:
- 239781836 (internal 22)
- 239781835 (internal 21)
Can the transfer be done by a line with a different phone number (income call by 239781836 and transfer by 239781835)?
Recall that our lines are digital and are converted to analog by our Simens Gigaset 3070 ISDN
Any help would really be appreciated.
Regards,
Victor Batista
####################################
Here is an example of your current implementation: <transfer name="MyCall" dest="phone://239781834" bridge="true" >
Here is the correction that needs to be made in order to execute a transfer with an analog system: <transfer name="MyCall" dest="&,239781834" bridge="true" >
####################################
-----Original Message-----
From: Victor Batista [mailto:vbatista@present-technologies.com]
Sent: sexta-feira, 21 de Janeiro de 2005 20:23
To: 'Plum Support'
Subject: Call Transfer problem
Hi!
We are having problems with the transfer call.....it just doesn't
transfers the call.....
Here is our scenario:
- Dialogic D41-JCTLS EURO
- Siemens Gigaset 3070 ISDN:
- With 2 analog outputs
- We have 3 phone numbers:
- 239781834
- 239781835
- 239781836
- The numbers 239781835 and 239781836 are connected to the Dialogic
board
- Those numbers are mapped to extensions 21 and 22.
We can access correctly the platform whether we dial 239871835,
239781836 or internally 21 and 22.
We are just having troubles with the call Transfer. We can't get it to
work. We tried blind and bridge transfer. Below is our VXML. We tried
"phone" and "tel" protocols....regarding the phone number we tried only
extension (ex: 11), only public number (ex: 239781834) and both (ex:
239781834x11) with no success
<?xml version="1.0" encoding="UTF-8"?>
<vxml version = "2.0">
<form id="CallTransfer">
<transfer name="MyCall" dest="phone://239781834" bridge="true" >
</transfer>
</form>
</vxml>
Here is your platform's output for one of those tries:
Fri 21 Jan 2005 01:30:13 PM EST (000001;000;1106331544) [tel] EVENT: Bridge
Transfer: phone://239781834x12 Fri 21 Jan 2005 01:30:51 PM EST
(000001;000;1106331544) [prompt] EVENT: Previously playing audio (if any)
has finished Fri 21 Jan 2005 01:30:51 PM EST (000001;000;1106331544)
[prompt] EVENT: Previously playing audio (if any) has finished Fri 21 Jan
2005 01:30:51 PM EST (000001;000;1106331544) [vxi] EVENT: received event:
connection.disconnect.hangup Fri 21 Jan 2005 01:30:51 PM EST
(000001;000;1106331544) [vxi] EVENT: VXI::exit_element() Fri 21 Jan 2005
01:30:51 PM EST (000001;000;1106331544) [client] EVENT: Call End Event Fri
21 Jan 2005 01:30:51 PM EST (000001;000;1106331544) [prompt] EVENT: Ending
session Fri 21 Jan 2005 01:30:51 PM EST (000001;000;1106331544) [tel] EVENT:
Ending Session On Channel 0
Can you help us? Do you have any hint?
Thanks in advance,
Victor Batista