Plum IVR Support

I have tried using the code as illustrated in this forum to see how to capture the telephone number being called from. I use the following code:

<vxml version="2.0" xmlns="http://www.w3.org/2001/vxml">
<form id="ani_test">
<block>
<prompt>
You are calling from phone number
<say-as type="acronym">
<value expr="session.telephone.ani" />
</say-as>
</prompt>
</block>
</form>
</vxml>

We have an analog dialogic card for incoming calls, and our system has been set up to recognize caller id. Our phones display the caller id, but I can't seem to capture it.
Am I missing something?
Thanks

Analog systems receive caller ID information between the first and second rings, so you need to make sure that the Plum IVR platform is set to "Number of Rings" >= 2. This setting is available under the Server Configuration link in the Plum admin UI.

If that doesn't work, contact us at support@plumvoice.com (include your customer ID) so that we can enable this IVR setting on your Dialogic card as well.


Regards,


Plum Support

My card was set to 2 rings by Plum, but still nothing is captured.