session.telephone.ani

[leftkost]

I have tried using the code as illustrated in this forum to see how to capture the telephone number being called from. I use the following code:

<vxml version="2.0" xmlns="http://www.w3.org/2001/vxml">
<form id="ani_test">
<block>
<prompt>
You are calling from phone number
<say-as type="acronym">
<value expr="session.telephone.ani" />
</say-as>
</prompt>
</block>
</form>
</vxml>

We have an analog dialogic card for incoming calls, and our system has been set up to recognize caller id. Our phones display the caller id, but I can't seem to capture it.
Am I missing something?
Thanks

[support]

Analog systems receive caller ID information between the first and second rings, so you need to make sure that the Plum IVR platform is set to "Number of Rings" >= 2. This setting is available under the Server Configuration link in the Plum admin UI.

If that doesn't work, contact us at support@plumvoice.com (include your customer ID) so that we can enable this IVR setting on your Dialogic card as well.


Regards,


Plum Support

[leftkost]

My card was set to 2 rings by Plum, but still nothing is captured.