Plum IVR Support

Hi,

Does Plum detect if the outgoing number has been disconnected for e.g. when plum dials the number and the response from telco is "This number has been disconnected". Can plum detect this and report back? If yes then how do i get this information?

Thanks,
TSS Wireless, Inc

Hi,

When you send an outbound call, the callee type will be reported in your call logs as either "completed" or "failed." If it is reported as failed, the available callee types that can be returned are “fax”, “busy”, “noanswer”, “operator”, “informationtone”, and “unknown”.

The situation you are describing, where a notification is played because a number is no longer in service, is considered an "operator intercept." When an outbound call hit this message it should record the callee type as "operator." However, it is not always 100% accurate. Depending on what type of alert is played before the voice message, it may register this message as a voice response or answering machine.

More information about callee type detection is available in our documentation here: http://www.plumvoice.com/docs/dev/plumd ... e&s[]=type

We hope this helps, please let us know if you have any further questions.

Regards,
Plum Support