Plum Voice outbound call duration mismatch
Posted: Thu Jun 09, 2016 12:03 am
We need your help to understand how the outbound minutes are calculated in reports. We have generated reports through plum voice portal and seeing mismatch in the total calls and duration with our application generated report. The details are provided below. Please assist.
Report generated through Plum Voice portal (May 1 to May 31)
Total Calls: 4384
Total Call Duration: 16936
Application Report: (May 1 to May 31)
Total Calls: 4651
Total Call Duration: 16499
We are calculating call duration based on the parameters received from plum voice call result URL set in outbound request ("queuecall").
1. last_attempt_timestamp - Call start time.
2. duration - call duration
3. call end time - (call start time + duration)
Report generated through Plum Voice portal (May 1 to May 31)
Total Calls: 4384
Total Call Duration: 16936
Application Report: (May 1 to May 31)
Total Calls: 4651
Total Call Duration: 16499
We are calculating call duration based on the parameters received from plum voice call result URL set in outbound request ("queuecall").
1. last_attempt_timestamp - Call start time.
2. duration - call duration
3. call end time - (call start time + duration)