Plum IVR Support

What is pvxPromptConvertCopySource and what formats are recognized?

So a little background:

To make log retrieval easier, I'm serializing, encrypting, and base64 encoding unhandled exceptions which I dump directly into a log element.

The only problem is, unlike everything else that I dump directly into a log element, my base64-encoded string doesn't show up, and

Unrecognized format in pvxPromptConvertCopySource

shows up instead.

I'm assuming they're related.

Hi,

The pvxPromptConvertCopySource errors are logged when you provide an audio file that is in an invalid format (or if there is a 404 error from your web server) and we have to fall back to TTS. These errors are not able to be trapped within the VXML code because they are not "thrown". These are informational only. The platform, by default, will fall back to using TTS if it cannot play the audio files.

The supported audio file formats are:

• 8 kHz 16-bit linear PCM headerless (*.l16)
  8 kHz 8-bit µ-law encoded headerless (*.ul)
  8 kHz 8-bit a-law encoded headerless (*.al)
  8 kHz 16-bit linear PCM WAV (*.wav)
  8 kHz 8-bit µ-law WAV (*.wav)
  8 kHz 8-bit a-law WAV (*.wav)
  MP3 (*.mp3) - Note: If the audio file is poorly encoded, the mp3 will not work.

Regards,
Plum Support

Okay, so it would appear that my assumption was wrong.

Thank you.