Hi,
Thank you for sending that to us. We have manually tested that URL and found that we cannot reach your application server from any of our production IVR systems. When we attempt to fetch the URL, it will ultimately time out:
curl -vvv
http://XXX.XX.XX.XXX:80/interpreter_voice.xml
* Trying XXX.XX.XX.XXX...
* connect to XXX.XX.XX.XXX port 80 failed: Connection timed out
* Failed to connect to XXX.XX.XX.XXX port 80: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to XXX.XX.XX.XXX port 80: Connection timed out
Both ping and traceroute fail as well:
traceroute to XXX.XX.XX.XXX (XXX.XX.XX.XXX), 30 hops max, 40 byte packets
1 somrtrc01.plumgroup.com (69.25.74.66) 0.342 ms 0.379 ms 0.425 ms
2 somfwlc01-peer.plumgroup.com (69.25.77.66) 1.628 ms 1.619 ms 1.817 ms
3 border7.ge10-23.plumgroup-11.bsn.pnap.net (66.150.201.244) 1.015 ms 1.220 ms 1.341 ms
4 core1.te6-1-bbnet1.bsn.pnap.net (63.251.128.1) 1.431 ms 1.434 ms 1.432 ms
5 bbr1.xe-0-2-0.inapvox-32.bsn.pnap.net (64.95.158.66) 1.185 ms 1.291 ms 1.291 ms
6 * * *
7 lightower-fiber-networks.10gigabitethernet15-8.core1.bos1.he.net (216.66.32.6) 0.921 ms 0.914 ms 0.905 ms
8 ae12-bstpmallj91.lightower.net (64.72.64.112) 1.011 ms 1.015 ms 1.119 ms
9 ae8-mrbomasmj92.lightower.net (104.207.214.123) 2.501 ms 2.501 ms 2.507 ms
10 ae8-bstnmablj41.lightower.net (104.207.214.92) 3.259 ms 3.400 ms 29.012 ms
11 xe-0-0-0-bdfrmaamj81.lightower.net (72.22.160.91) 3.988 ms 3.257 ms 3.250 ms
12 199.102.118.170.lightower.net (199.102.118.170) 3.505 ms 3.420 ms 3.525 ms
13 * * *
14 * * *
...
29 * * *
30 * * *
PING XXX.XX.XX.XXX (XXX.XX.XX.XXX) 56(84) bytes of data.
--- XXX.XX.XX.XXX ping statistics ---
148 packets transmitted, 0 received, 100% packet loss, time 147011ms
All of these tests came from the subnet 69.25.74.64/26.
Regards,
Plum Support