Unpexpected bad fetch error
Posted: Wed Sep 28, 2016 6:29 am
Hi there.
We are trying to setup the integration between PlumDEV and our cloud based IVR application.
The application is currently hosted publicly, and has been tested using a development PlumDEV free account with success. Now we are trying to repeat after the same configuration steps using a real account, just with no success. The logs show that Plum was unable to connect to our server.
The mentioned server is reachable online, and a valid VoiceXML document can be retrieved from it using any HTTP client. In fact, it was possible to validate the endpoint successfully through the validation tool in PlumDEV's web interface.
I am suspecting there may be some network level restriction on the official account that did not exist on the development one. I tried running the network validation tools from PlumDEV and all but the ping tool would seemingly work (our firewall currently blocks incoming ICMP).
Can you help ?
We are trying to setup the integration between PlumDEV and our cloud based IVR application.
The application is currently hosted publicly, and has been tested using a development PlumDEV free account with success. Now we are trying to repeat after the same configuration steps using a real account, just with no success. The logs show that Plum was unable to connect to our server.
The mentioned server is reachable online, and a valid VoiceXML document can be retrieved from it using any HTTP client. In fact, it was possible to validate the endpoint successfully through the validation tool in PlumDEV's web interface.
I am suspecting there may be some network level restriction on the official account that did not exist on the development one. I tried running the network validation tools from PlumDEV and all but the ping tool would seemingly work (our firewall currently blocks incoming ICMP).
Can you help ?