Transfer reporting
Posted: Thu Sep 29, 2016 12:30 pm
Hi,
I'm trying to track transfer counts but I'm having a problem because of the way I've set up my application. Instead of .vxml file for the entire application I've separated it out into functional areas (caller_identfy.vxml, process_payment.vxml, etc). root is just the controller. Anyway, because of my design, all of my transfer events are being counted towards my 'operator_transfer.vxml' page. What I really need is the referring page to track it. I'd like not to have to embed my transfer logic into every page within my application.
Thoughts? Would love to take advantage of the VoiceTrends for this reporting.
Also - If I look at the 'Diagnostic Flow - Transfers' I see so many different flows. How do I read this to make it meaningful for understanding Transfers?
I'm trying to track transfer counts but I'm having a problem because of the way I've set up my application. Instead of .vxml file for the entire application I've separated it out into functional areas (caller_identfy.vxml, process_payment.vxml, etc). root is just the controller. Anyway, because of my design, all of my transfer events are being counted towards my 'operator_transfer.vxml' page. What I really need is the referring page to track it. I'd like not to have to embed my transfer logic into every page within my application.
Thoughts? Would love to take advantage of the VoiceTrends for this reporting.
Also - If I look at the 'Diagnostic Flow - Transfers' I see so many different flows. How do I read this to make it meaningful for understanding Transfers?