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Unable to play audio file uploaded in Plum File Repository

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cubus
Posts: 3
Joined: Wed Jul 06, 2016 11:11 pm

Unable to play audio file uploaded in Plum File Repository

Post by cubus »

Hi,
Getting timeout error when we try to play an audio file (8 kHz 16-bit .WAV file) from our application hosted in production environment of PLUM by referring to file available in PLUM File Repository. Where as same approach is working using same code snippet in development environment of PLUM.

Note: We referred URL of audio file uploaded into production environment repository in our application hosted in production environment and referred URL of audio file uploaded into development environment repository in our application hosted in development environment

Is there any difference in how audio file is referred in Production environment compared to Development environment?

Code Snippet:

Code: Select all

<?xml version="1.0"?>
<vxml version="2.0">
  <form>
    <block>
      <prompt>
        <audio src="http://repo.local.plumgroup.com/root/d888d36b9fbb86bfa9d238f72845e8cd/AudioFiles/Default/ENUS/ENUS_0001.wav">
         TEST Welcome to your Credit Union Voice Response system. You will need a touchtone telephone to use this system.
        </audio>

        <audio src="http://repo.local.plumgroup.com/root/d888d36b9fbb86bfa9d238f72845e8cd/AudioFiles/Default/ENUS/ENUS_0002.wav">
          TEST Please listen carefully as our menu options have changed.
        </audio>

      </prompt>
    </block>
  </form>
</vxml>
Error in PLUM Call Logs:

Tue 01 Nov 2016 12:49:21 AM EDT:
Error fetching document http://repo.local.plumgroup.com/root/d8 ... S_0001.wav due to Connection timed out after 30000 milliseconds
Audio segment from the URL
http://repo.local.plumgroup.com/root/d8 ... S_0001.wav added to prompt queue
Unrecognized format in pvxPromptConvertCopySource
Failure during pvxPromptConvertCopySource
bargein set to true
INPUTMODES set to "DTMF VOICE"

Thanks
Cubus

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Unable to play audio file uploaded in Plum File Reposito

Post by support »

Hello Cubus,
The issue that you are encountering is within the URL scheme that you are using. The correct method is to utilize the url: https://audio.plumvoice.com for PCI and not http://repo.local.plumgroup.com (because one is secure using https and has valid certs, and the other is normal http, which isn't allowed in the PCI environment). If the problem persists please feel free to contact us again.

Regards,
Plum Support

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