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Form playback and confirmation for sensitive info

Posted: Tue Jan 24, 2017 6:43 pm
by todd_russell
I am building a user flow where a customer can enter in their credit card to make a payment, and want to be able to read back the number to the customer so that they can confirm it is valid. What is the best practice for doing this with sensitive information? For other, less sensitive fields, we post the value to our server and then we generate new vxml to read it back, but this then shows up in our logs which we don't want for this sensitive information. Is there another way that I can play back the number to the customer for confirmation so that it won't appear in logs?

Re: Form playback and confirmation for sensitive info

Posted: Wed Jan 25, 2017 1:56 pm
by support
Yes, you should set the logging property to "private". For more information and code examples, please take a look at our docs: http://www.plumvoice.com/docs/dev/voice ... []=logging