Plum IVR Support

I was wondering if Plum Dev or Plum fuse would be able to work with dynamic data for outbound calling. We need it to query our database to call the first number on the list, then depending on the response, update the data base, then call the new number that is on the top of the list.

This type of functionality is not built into Plum Dev or Fuse, but it is possible with Dev if you use result URLs. This is how it would work:

1. You queue an outbound call with a result URL. For more details, please take a look at our documentation: http://www.plumvoice.com/docs/dev/plumd ... nddevguide

2. The result URL should be a webservice you write. This webservice will receive the result of the outbound call, then depending on the response, update your database.

3. Your webservice would also responsible for queueing the next outbound call. This way, you queue outbound calls one by one, not as a batch campaign.