We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics

Callee Type detection for phone number's with an extension

Questions and answers about IVR programming for Plum DEV

Moderators: admin, support

Post Reply
dgiacobb1
Posts: 10
Joined: Wed Dec 21, 2016 5:27 pm

Callee Type detection for phone number's with an extension

Post by dgiacobb1 »

HI,

I'm queuing an outbound IVR to a phone number with an extension (tel:+12153645600;postd=4231;ani=8774435777)

The callee type detection is returned as 'answeringservice' regardless of whether I answer this call or let it go to voicemail.

Is there any settings that can be adjusted to help this so that if a live person answers, the callee type detection returns "voice"?

Thanks,
Dan

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Callee Type detection for phone number's with an extensi

Post by support »

Hi Dan,

Unfortunately our current callee type detection algorithms are not reliable enough for every day use. We suggest that you prompt the callee to press a button to verify that they are not automated. Please let us know if you have any additional questions.

Regards,
Plum Support

Post Reply