Callee Type detection for phone number's with an extension
Posted: Fri Mar 17, 2017 2:35 pm
HI,
I'm queuing an outbound IVR to a phone number with an extension (tel:+12153645600;postd=4231;ani=8774435777)
The callee type detection is returned as 'answeringservice' regardless of whether I answer this call or let it go to voicemail.
Is there any settings that can be adjusted to help this so that if a live person answers, the callee type detection returns "voice"?
Thanks,
Dan
I'm queuing an outbound IVR to a phone number with an extension (tel:+12153645600;postd=4231;ani=8774435777)
The callee type detection is returned as 'answeringservice' regardless of whether I answer this call or let it go to voicemail.
Is there any settings that can be adjusted to help this so that if a live person answers, the callee type detection returns "voice"?
Thanks,
Dan