Plum IVR Support

HI,

I'm queuing an outbound IVR to a phone number with an extension (tel:+12153645600;postd=4231;ani=8774435777)

The callee type detection is returned as 'answeringservice' regardless of whether I answer this call or let it go to voicemail.

Is there any settings that can be adjusted to help this so that if a live person answers, the callee type detection returns "voice"?

Thanks,
Dan

Hi Dan,

Unfortunately our current callee type detection algorithms are not reliable enough for every day use. We suggest that you prompt the callee to press a button to verify that they are not automated. Please let us know if you have any additional questions.

Regards,
Plum Support