Remove pending calls
Posted: Tue May 16, 2017 3:02 am
Hello,
For our integration purposes a while time ago we created an outbound campaign but at some point we had to suspend it.
Now we want to restart it, however the queue contains 9472 pending calls. We’re not able to find a way to remove all the calls at once - no such button exists. We absolutely do not want to process all the queued calls. Removing almost 10k entries one by one is out of consideration either. Do you know how can we free our call queue? Should we remove the campaign on the whole and recreate it? If so, then how we do it?
Please advise.
Thanks in advance,
Mike
For our integration purposes a while time ago we created an outbound campaign but at some point we had to suspend it.
Now we want to restart it, however the queue contains 9472 pending calls. We’re not able to find a way to remove all the calls at once - no such button exists. We absolutely do not want to process all the queued calls. Removing almost 10k entries one by one is out of consideration either. Do you know how can we free our call queue? Should we remove the campaign on the whole and recreate it? If so, then how we do it?
Please advise.
Thanks in advance,
Mike