Plum IVR Support

Hi,

I am looking for an option to place outbound call to an extension using QueueCall service. What is correct input format to pass the extension in phone_number field?

I tried "9876543210x111", "9876543210111" & tel:+19876543210;postd=111. It does not work. Please guide.

Hi Aravind,

You can use the following example format to dial out to an extension number: Hope this helps.

Regards,
Plum Support

We have to look for alternative solution based on your response. So, it is not possible to place outbound call to an extension using queuecall.php POST service request. The VXML transfer is the only way to achieve it. Please confirm.

Hi Aravind,

Sorry for the confusion. The correct way to place an outbound call to an extension is to set the phone_number field like below:
It looks like from your first post that you have already tried that. Our suggestion from here is to try adding pauses before the post dial digits, like below:
The "p" in the postd parameter lets the IVR know to pause briefly before dialing "111" as an extension. You can add additional p to create a longer pause like below:
Unfortunately, because every auto attendant system is a little different, it is not possible to automatically figure out how many pauses are necessary before the extension can be dialed. We suggest you test around with various numbers of "p" until you are successful.

Hope this helps.

Regards,
Plum Support

Thank you for your inputs. This is working fine as expected.