We've been using Plum for a long time, but we've recently been getting complaints that calls are significantly delayed, sometimes for several hours.
For example, our system's log shows the following (timestamps are UTC):
Code: Select all
2017-08-11 20:39:17,944 1502483957944 VOICE 0 (call content) (phone number)
2017-08-11 21:19:03,053 1502486343053 VOICE 0 (call content) (phone number)
2017-08-11 21:21:32,301 1502486492300 VOICE 0 (call content) (phone number)
2017-08-11 21:23:26,758 1502486606758 VOICE 0 (call content) (phone number)
2017-08-11 21:26:33,068 1502486793068 VOICE 0 (call content) (phone number)
2017-08-11 21:29:40,170 1502486980170 VOICE 0 (call content) (phone number)
2017-08-11 21:34:25,889 1502487265889 VOICE 0 (call content) (phone number)
Has Plum recently had some queueing / delay issues? Is there any SLA about call delay?
Incidentally, either the timezones used or the system clocks in Plum are often somewhat off, leading us to feel somewhat uncertain about trusting them and making it hard for us to track down specific calls. Here's an example from the first few lines of a recent call log. In this example, the second timestamp was correct:
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Phone Number: (masked)
Caller ID: (masked)
Timestamp: 08/18/2017 - 05:54:42pm EST
Location: Boston
Fri 18 Aug 2017 08:54:42 PM EDT:
Call Start Event: (...)