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How to do a three way call ?
Posted: Tue Oct 03, 2017 10:03 pm
by foxnet
Hi,
Is there any possibility of do a three way call to listen in realtime the outgoing call?
Thanks
Re: How to do a three way call ?
Posted: Thu Oct 05, 2017 9:01 am
by support
Hi,
Could you give specific examples or scenarios for your question?
Do you mean the ability to listen in the outgoing call a customer is currently on? Or to have the outgoing call reach both a service representative and a customer at the same time?
Regards,
Plum Support
Re: How to do a three way call ?
Posted: Thu Oct 05, 2017 10:52 am
by foxnet
Hi,
I mean the ability to listen in the outgoing call a customer is currently on.
Regards
Re: How to do a three way call ?
Posted: Thu Oct 05, 2017 11:25 am
by support
Hi,
We do not have a function for listening in a live outgoing call. However, you can listen to the call afterwards in the recording.
Hope this answers your question.
Regards,
Plum Support