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Transfer number from IVR to CSR
Transfer number from IVR to CSR
For a transfer from our automated system to an external number how do we use the ivr number for the outgoing transfer instead of the users number.
Re: Transfer number from IVR to CSR
Hi,
Transferring using the ivr phone number would look something like this.
Transferring using the ivr phone number would look something like this.
Code: Select all
<transfer destexpr=" 'tel:+TRANSFER#;ani='+session.connection.dnis">
<prompt bargein="false">Please wait while you are transferred</prompt>
</transfer>
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