allow user to naturally speak a year
Posted: Tue Mar 27, 2018 1:46 pm
Hi
We have a prompt in our IVR that asks the user to say or enter on the keypad their year of birth . We are not able to get the spoken year of birth to be recognized unless the user says it as individual digits. For example, saying 1968 as "nineteen sixty eight" is not recognized. But saying "one nine six eight" is. How can we get the IVR to accept the year of birth in a way that a user is more inclined to provide?
thanks
We have a prompt in our IVR that asks the user to say or enter on the keypad their year of birth . We are not able to get the spoken year of birth to be recognized unless the user says it as individual digits. For example, saying 1968 as "nineteen sixty eight" is not recognized. But saying "one nine six eight" is. How can we get the IVR to accept the year of birth in a way that a user is more inclined to provide?
thanks