It appears the url http://212.118.226.201/webservice/queuecall.php is not working for the moment, it gives a 404 not found error!
Is this a temporary problem that will be resolved?
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queuecall.php not working
Outbound should be enabled on IVR system
Hi,
Please contact Support for the information. Thank you.
If you do not have IVR outbound enabled for your on-site system, please contact your IVR account manager about having IVR outbound set up for your on-site system.
Regards,
Plum Support
Please contact Support for the information. Thank you.
If you do not have IVR outbound enabled for your on-site system, please contact your IVR account manager about having IVR outbound set up for your on-site system.
Regards,
Plum Support
Last edited by support on Fri Feb 19, 2010 11:01 am, edited 2 times in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
IVR post for URL of outbound service
Sorry, disregard the earlier IVR post.
The URL should be: http://outbound-uk.plumgroup.com/webser ... uecall.php
The URL should be: http://outbound-uk.plumgroup.com/webser ... uecall.php
Last edited by support on Mon Dec 28, 2009 12:20 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
The problem is that, on the server that hosts our aplication, DNS resolution is not available. That's why we replace the server name by the IP address. This used to work.
This used to return <queuecall status="failed">Missing "login" POST variable.</queuecall>, but it now gives a 404 not found error.
Any idea? This is blocking regarding our usage of the service.
This used to return <queuecall status="failed">Missing "login" POST variable.</queuecall>, but it now gives a 404 not found error.
Any idea? This is blocking regarding our usage of the service.
IVR outbound system requires subdomain in request
Hello,
The issue is that our outbound IVR systems require that you provide the subdomain in the request. We can non guarantee that an IP address will remain unchanged or that our IVR system will always use the same file path for the subdomain. However, we can tell you that that the URL will not and that it is still the same IP for the time being.
As an interim solution you can alter your hosts file to have "outbound-uk.plumgroup.com" resolve to [ask Support]. This will allow your IVR application to make the correct request to our IVR application server without requiring a DNS server. Eventually you should be using an IVR server that can support DNS since we can not make guarantees for static IP based URLS.
Regards,
Plum Support
The issue is that our outbound IVR systems require that you provide the subdomain in the request. We can non guarantee that an IP address will remain unchanged or that our IVR system will always use the same file path for the subdomain. However, we can tell you that that the URL will not and that it is still the same IP for the time being.
As an interim solution you can alter your hosts file to have "outbound-uk.plumgroup.com" resolve to [ask Support]. This will allow your IVR application to make the correct request to our IVR application server without requiring a DNS server. Eventually you should be using an IVR server that can support DNS since we can not make guarantees for static IP based URLS.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com