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Error when a Global Shortcut is configured

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mka_nate
Posts: 5
Joined: Thu Apr 13, 2017 3:56 pm

Error when a Global Shortcut is configured

Post by mka_nate »

I'm trying to set up a global shortcut so that a special DTMF combination like *# will jump to a specific page in the application, but I'm receiving an error whenever I have the shortcut configured in the Application Settings.

The error occurs immediately when calling the deployed application. It speaks back something like "error point bad-ses" (?), and then terminates the call. When removing the shortcut configuration the application works fine again.

This is easy to reproduce by creating a simple application with two pages, each with a simple prompt. Configure a shortcut on *# to jump to Page 2. Deploy, call the application, and you'll hear the error message immediately.

support
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Re: Error when a Global Shortcut is configured

Post by support »

This is a known bug, we are currently working on a fix. We will let you know as soon as this fix has been deployed. Thanks for your patience.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Error when a Global Shortcut is configured

Post by support »

Hello, this issue has been fixed. Please let us know if you continue to run into issues.

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