We are trying to add a shortcut: press 0 to jump to "transfer" page. I hit save and it says save complete but the jump to page has been wiped out from the shortcut.
Calling the number I hear "there is a serious error...."
Please let me know how quickly this can be fixed.
thanks!
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shortcut not saving
Re: shortcut not saving
This is a known bug and we are currently working on a fix. It will be fixed by May 9 at the latest. We will let you know when we have deployed a fix. Thanks for your patience.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: shortcut not saving
Hello, this issue has been fixed. Please let us know if you continue to run into issues.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: shortcut not saving
This seems to still be happening. I have my shortcut set to jump to a transfer page. When pressing zero during the call though, the call exits the application. There's no error in the error log. Application is Test Employee Activation
Thanks
Thanks
Re: shortcut not saving
We've deployed another fix yesterday late afternoon. Please let us know if you continue to run into issues.
A note on how shortcuts work: shortcuts will only be recognized if the IVR is listening for input. So for example, if you have a non-bargeable prompt, this means the IVR will ignore all inputs until the prompt is over. If the user enters a shortcut during this time, it will not work. If you have a bargeable prompt, or any other module, the IVR will recognize the shortcut.
A note on how shortcuts work: shortcuts will only be recognized if the IVR is listening for input. So for example, if you have a non-bargeable prompt, this means the IVR will ignore all inputs until the prompt is over. If the user enters a shortcut during this time, it will not work. If you have a bargeable prompt, or any other module, the IVR will recognize the shortcut.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com