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shortcut not saving
Posted: Thu May 04, 2017 9:16 am
by jverweij
We are trying to add a shortcut: press 0 to jump to "transfer" page. I hit save and it says save complete but the jump to page has been wiped out from the shortcut.
Calling the number I hear "there is a serious error...."
Please let me know how quickly this can be fixed.
thanks!
Re: shortcut not saving
Posted: Thu May 04, 2017 12:54 pm
by support
This is a known bug and we are currently working on a fix. It will be fixed by May 9 at the latest. We will let you know when we have deployed a fix. Thanks for your patience.
Re: shortcut not saving
Posted: Mon May 08, 2017 3:55 pm
by support
Hello, this issue has been fixed. Please let us know if you continue to run into issues.
Re: shortcut not saving
Posted: Thu May 11, 2017 11:13 am
by jverweij
This seems to still be happening. I have my shortcut set to jump to a transfer page. When pressing zero during the call though, the call exits the application. There's no error in the error log. Application is Test Employee Activation
Thanks
Re: shortcut not saving
Posted: Fri May 12, 2017 9:35 am
by support
We've deployed another fix yesterday late afternoon. Please let us know if you continue to run into issues.
A note on how shortcuts work: shortcuts will only be recognized if the IVR is listening for input. So for example, if you have a non-bargeable prompt, this means the IVR will ignore all inputs until the prompt is over. If the user enters a shortcut during this time, it will not work. If you have a bargeable prompt, or any other module, the IVR will recognize the shortcut.