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outbound call file format question

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jverweij
Posts: 79
Joined: Thu Apr 27, 2017 11:29 am

outbound call file format question

Post by jverweij »

I'm trying to queue some outbound calls and am receiving an error that csv file not properly formatted.
Here is a sample:
“destination”,“first_name”,“last_name”
“1234567899”,“Steve”,“Smith”

What is the issue?
thank you

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: outbound call file format question

Post by support »

Your file is using apostrophes/curly quotes instead of straight quotation marks. They look extremely similar (" vs “) but apostrophes/curly quotes are more curved. If you update your file to use only straight quotations, it should work.

We've added a request to our feature request list to support both curly and straight quotes, and we'll let you know once this has been implemented in a future release.

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