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call recording format
Posted: Sat Jun 17, 2017 5:10 am
by jasonsvctech
I am trying to record the entire call and send that to my web service via your rest module and it is not working. It seems I need to know what the format, type of file and size of the file will be so that I can put that into the script and use the JS evaluate module instead. Can you help with telling me how I locate the file type and all?
cheers,
Jason
Re: call recording format
Posted: Mon Jun 19, 2017 4:30 pm
by support
Hi Jason,
The file is a .wav, the size is totally dependent on how long the recording is. You do not need to use the JS module, just the REST module is sufficient.
We actually caught a bug related to sending recordings via REST. We expect the fix to be pushed out by EOB tomorrow (June 20) at the latest. We will comment here again when the bugfix has been deployed. Thank you for your patience.
Re: call recording format
Posted: Tue Jun 20, 2017 10:51 am
by support
The fix has been deployed, please let us know if you run into further issues. Thank you for your patience.