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Hard to diagnose on POST of REST module

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henry
Posts: 21
Joined: Tue Aug 01, 2017 1:11 pm

Hard to diagnose on POST of REST module

Post by henry »

Being a trial user, when we post data to REST service through REST module, we get the error log "[rest] - Uncaught event: error.badfetch.http.500". But the log doesnot show request payload.
Also in REST server site log, there is not a track of the post request. so it is hard to diagnose.

The REST services has been tested through our client app.

Any Ideas on this?

Thanks.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Hard to diagnose on POST of REST module

Post by support »

Please PM us

1. Your Fuse+ username
2. Which application/revision/page the REST module is on
3. A link to the call log showing the lack of request payload

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Hard to diagnose on POST of REST module

Post by support »

There is a bug related to call recordings in Fuse+. We are currently debugging and will let you know as soon as we have updates. Thank you for your patience.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Hard to diagnose on POST of REST module

Post by support »

We have just deployed a fix for the call recording bug, please let us know if you continue to run into issues.

henry
Posts: 21
Joined: Tue Aug 01, 2017 1:11 pm

Re: Hard to diagnose on POST of REST module

Post by henry »

One file is received successfully, but there is no file name extension. After manually change to wav. It cannot be played.

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Hard to diagnose on POST of REST module

Post by support »

Call recordings are set as .UL files.

We automatically convert recordings into .WAV files, however we are unable to convert call recordings.

If you rename your file to a .UL and/or convert to .WAV, you will be able to play it.

henry
Posts: 21
Joined: Tue Aug 01, 2017 1:11 pm

Re: Hard to diagnose on POST of REST module

Post by henry »

After change the filename extension, the file can be played. But the speed is super fast and cannot hear the content. :)

support
Posts: 3632
Joined: Mon Jun 02, 2003 3:47 pm
Location: Boston, MA
Contact:

Re: Hard to diagnose on POST of REST module

Post by support »

Please make sure you are playing the .UL file as a U-law file, mono sound 8000 Hz.

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