Report discrepancy
Posted: Thu Oct 05, 2017 9:50 am
Hi
I'm running reports from the dashboard for Sept activity and am seeing a few discrepancies. First, I'm running a monthly report selecting the Last Month option - which should pull Sept. The report pulls 8/31 data and does not include a row for 9/30.
We had calls on 9/30 that are in the logs. When I run a custom report pulling 9/30 - 10/3, the report shows 0 minutes, 0 calls for 9/30. But there are 9/30 calls in the logs.
Can you please investigate?
I'm running reports from the dashboard for Sept activity and am seeing a few discrepancies. First, I'm running a monthly report selecting the Last Month option - which should pull Sept. The report pulls 8/31 data and does not include a row for 9/30.
We had calls on 9/30 that are in the logs. When I run a custom report pulling 9/30 - 10/3, the report shows 0 minutes, 0 calls for 9/30. But there are 9/30 calls in the logs.
Can you please investigate?