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Usage Report missing data
Posted: Mon Nov 27, 2017 4:33 pm
by jverweij
Hi
I am running a usage report from Fuse+ for a deployed outbound call. Calls were placed and I see activity in the log but nothing is showing up in the usage report. I'm running it for 11/1 - current. Inbound call activity is showing up just fine in the usage report. Is there a known issue?
Thanks
Re: Usage Report missing data
Posted: Tue Nov 28, 2017 1:42 pm
by support
Hi,
We can see the outbound calls showing up on your account's usage report from 11/1 to 11/27. Can you verify that "outbound" is selected for the tab next to the date selection tab? Are you trying to see the usage report for only one outbound call/application? We haven't encountered a situation where deployed calls only show up on the logs and not in the usage report yet. If that's the case, we will look further into it.
Regards,
Plum Support
Re: Usage Report missing data
Posted: Wed Nov 29, 2017 8:54 am
by jverweij
Yes, when selecting outbound the call data shows up but I'm trying to filter it out by a specific outbound application. When I select the number that the outbound app is deployed to and run it for just that I don't see any data. How do I get numbers for just one particular outbound application?
Re: Usage Report missing data
Posted: Wed Nov 29, 2017 2:51 pm
by support
Hi,
There is no current way to split up reporting results for outbound based on different applications used for outbound. For individual reporting, only inbound calls are available.
Regards,
Plum Support
Re: Usage Report missing data
Posted: Thu Nov 30, 2017 12:33 pm
by jverweij
Is that a feature that will be available at some point in the future?
Re: Usage Report missing data
Posted: Thu Nov 30, 2017 1:07 pm
by support
Hi,
We have added this additional reporting functionality to our list of feature requests for future platform updates, but at this time there is no ETA for implementation.
Regards,
Plum Support