Using CSV for Authentication Fields
Posted: Fri Sep 28, 2018 3:59 pm
Hi,
I am planning on using Fuse+ with the following flow:
1. Use CSV import to pull in outbound queue to deployed application
2. In same CSV, include Authentication fields that will be used by application to authenticate users we are calling
3. Stagger the outbound calls so they don’t happen at the same time
4. Once connected with user, begin Authentication process using CSV data (user must match 3 / 4 fields to authenticate)
5. If successful authentication, provide a targeted message and optionally transfer to live agent.
6. At weeks end, export data regarding calls made and users 'engaged'
Is this flow possible within Fuse+?
I want to confirm the authentication piece and whether I can upload the Authentication data for each user with the outbound queue CSV.
Can we stagger the outbound queue calls?
Authenticate users one field at a time (ID passes, move to DOB, then Zip Code, then Name, etc..)
Provide option to transfer to live agent if user wants.
I am planning on using Fuse+ with the following flow:
1. Use CSV import to pull in outbound queue to deployed application
2. In same CSV, include Authentication fields that will be used by application to authenticate users we are calling
3. Stagger the outbound calls so they don’t happen at the same time
4. Once connected with user, begin Authentication process using CSV data (user must match 3 / 4 fields to authenticate)
5. If successful authentication, provide a targeted message and optionally transfer to live agent.
6. At weeks end, export data regarding calls made and users 'engaged'
Is this flow possible within Fuse+?
I want to confirm the authentication piece and whether I can upload the Authentication data for each user with the outbound queue CSV.
Can we stagger the outbound queue calls?
Authenticate users one field at a time (ID passes, move to DOB, then Zip Code, then Name, etc..)
Provide option to transfer to live agent if user wants.