Recently, Plum has made an update to enhance the performance of the IVR outbound platform. One major improvement from this update is the dramatic reduction of latency for result_url. Specifically, Plum deployed a revamped result_url processing system which implements a per account queue of result_url requests while simultaneously increasing the concurrent number of result_url requests being made by our systems. This system should significantly minimize the delay between a call completing and the result_url being processed.
We hope that these updates benefit your experience with the IVR outbound platform.
Regards,
Plum Support
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