Plum IVR Support

Recently, Plum has made an update to enhance the performance of the IVR outbound platform. One major improvement from this update is the dramatic reduction of latency for result_url. Specifically, Plum deployed a revamped result_url processing system which implements a per account queue of result_url requests while simultaneously increasing the concurrent number of result_url requests being made by our systems. This system should significantly minimize the delay between a call completing and the result_url being processed.

We hope that these updates benefit your experience with the IVR outbound platform.

Regards,
Plum Support