Hi,
I have seen these errors occur on all of our uploaded mp3 files, the format is as specified by the specs, but the files don't play and this error comes up in the logs. These files used to work.
Has something changed on the platform that could be causing this?
Thanks,
Melanie Sullivan
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Failure during pvxPromptConvertCopySource
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- Posts: 20
- Joined: Mon Oct 10, 2005 3:52 pm
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- Posts: 20
- Joined: Mon Oct 10, 2005 3:52 pm
specific IVR error text is Failure during pvxPromptConvertCo
The specific IVR error text is:
Failure during pvxPromptConvertCopySource
Thanks.
Failure during pvxPromptConvertCopySource
Thanks.
IVR error indicates anomaly in MP3 file
Hi,
We recently deployed a patch to our VoiceXML platform with stricter MP3 decoding. That IVR error indicates an anomaly in your MP3 file. You should re-encode the file with a fully MP3 compliant program.
Are you running on Linux or Windows?
Regards,
Plum Support
We recently deployed a patch to our VoiceXML platform with stricter MP3 decoding. That IVR error indicates an anomaly in your MP3 file. You should re-encode the file with a fully MP3 compliant program.
Are you running on Linux or Windows?
Regards,
Plum Support
Last edited by support on Mon Jan 18, 2010 2:13 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
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IVR developers recommend winLAME
Hi,
If you have some mp3 files that are badly encoded, you might want to reencode all of your mp3 files. You can follow this link to find software from the LAME library that will reencode your mp3 files.
http://lame.sourceforge.net/links.php#Windows
Plum IVR developers have heard good things about winLAME.
Regards,
Plum Support
If you have some mp3 files that are badly encoded, you might want to reencode all of your mp3 files. You can follow this link to find software from the LAME library that will reencode your mp3 files.
http://lame.sourceforge.net/links.php#Windows
Plum IVR developers have heard good things about winLAME.
Regards,
Plum Support
Last edited by support on Mon Jan 18, 2010 2:14 pm, edited 1 time in total.
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
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to be notified of all IVR updates e-mail support
This was a minor patch to a proprietary VoiceXML extension. However, if you wish to be notified of all IVR updates in the future, we can add you to the release notification email list if you email support@plumvoice.com with your customer ID.
Regards,
Plum Support
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com