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MP3 Decoding Error - Why?
MP3 Decoding Error - Why?
Hello:
I added a new couple of MP3s to our sounds library for prompts and am now getting the following error from PLUM:
MadDecoder::errorCallback() - unrecoverable decoding error 0x0104 (reserved sample frequency value)
What is the issue? The MP3s are encoded at 192kbps, I do see our others are at 128kbps, but there is nothing in the documentation that indicates a requirement for encoding bit rate, so am at a loss for the issue...
Thanks in advance,
John
I added a new couple of MP3s to our sounds library for prompts and am now getting the following error from PLUM:
MadDecoder::errorCallback() - unrecoverable decoding error 0x0104 (reserved sample frequency value)
What is the issue? The MP3s are encoded at 192kbps, I do see our others are at 128kbps, but there is nothing in the documentation that indicates a requirement for encoding bit rate, so am at a loss for the issue...
Thanks in advance,
John
Re: MP3 Decoding Error - Why?
Hi John,
The file size that you are using is supported, so we don't believe that would be the cause of this error. It may be because the audio file you are attempting to use is either corrupt or encoded improperly. We recommend testing the file externally to rule out this possibility. Please let us know if you have any additional questions or need further assistance.
Regards,
Plum Support
The file size that you are using is supported, so we don't believe that would be the cause of this error. It may be because the audio file you are attempting to use is either corrupt or encoded improperly. We recommend testing the file externally to rule out this possibility. Please let us know if you have any additional questions or need further assistance.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: MP3 Decoding Error - Why?
Hello:
It seems to play fine in any audio player. It was encoded using audacity. We did try and reduce the bitrate to 128 from 192, but that did not work. We are going to try encoding as a wav and see how that works...
FYI we are using Audacity for recording the sound files...
Thanks,
John
It seems to play fine in any audio player. It was encoded using audacity. We did try and reduce the bitrate to 128 from 192, but that did not work. We are going to try encoding as a wav and see how that works...
FYI we are using Audacity for recording the sound files...
Thanks,
John
Re: MP3 Decoding Error - Why?
Dear John,
Please keep us updated on the situation. In turn, .Wav encoding should function correctly.
Best,
Plum Support
Please keep us updated on the situation. In turn, .Wav encoding should function correctly.
Best,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: MP3 Decoding Error - Why?
So the WAV files did not work because apparently wavs have to be single channel only...trying again tonight.
Suggestion to update documentation with exact supported specs for sound files, and recommended and validate tools to create them.
John
Suggestion to update documentation with exact supported specs for sound files, and recommended and validate tools to create them.
John
Re: MP3 Decoding Error - Why?
And again they did not work because the sample rate must be 8000Hz, no more no less...ours were 48000Hz.
Again, I ask for more complete documentation.
John
Again, I ask for more complete documentation.
John
Re: MP3 Decoding Error - Why?
Hi John,
Thank you for the update! We revamped the documentation for audio files and encoding if this page may help you. Please take a look and let us know if there is more clarifying we can do.
http://www.plumvoice.com/docs/dev/devel ... ence:audio
Regards,
Plum Support
Thank you for the update! We revamped the documentation for audio files and encoding if this page may help you. Please take a look and let us know if there is more clarifying we can do.
http://www.plumvoice.com/docs/dev/devel ... ence:audio
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: MP3 Decoding Error - Why?
Hi John,
We would be happy to take a look at the file for you. You can send it to us in a private forum message, or in an email to support@plumgroup.com (be sure to include your customer number in the subject line).
Regards,
Plum Support
We would be happy to take a look at the file for you. You can send it to us in a private forum message, or in an email to support@plumgroup.com (be sure to include your customer number in the subject line).
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: MP3 Decoding Error - Why?
I was finally able to get the WAV files to work by downsampling them to 8000Hz. Thank you for the update to the documentation. This will hopefully prevent similar issues for your other customers.
Re: MP3 Decoding Error - Why?
Hi John,
Glad to hear that the issue was resolved. Please contact us if there is any other problems you encounter.
Regards,
Plum Support
Glad to hear that the issue was resolved. Please contact us if there is any other problems you encounter.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com