Hello,
For our integration purposes a while time ago we created an outbound campaign but at some point we had to suspend it.
Now we want to restart it, however the queue contains 9472 pending calls. We’re not able to find a way to remove all the calls at once - no such button exists. We absolutely do not want to process all the queued calls. Removing almost 10k entries one by one is out of consideration either. Do you know how can we free our call queue? Should we remove the campaign on the whole and recreate it? If so, then how we do it?
Please advise.
Thanks in advance,
Mike
We've Moved! Please visit our new and improved forum over at our new portal: https://portal.plumvoice.com/hc/en-us/community/topics
Remove pending calls
Re: Remove pending calls
Hi Mike,
Our engineers can manually remove the remaining queued calls from our database. Can you confirm the login for the account?
Regards,
Plum Support
Our engineers can manually remove the remaining queued calls from our database. Can you confirm the login for the account?
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: Remove pending calls
Hello,
Thanks for a quick reply! We login under sigmapayment and the queue that we want to be reinitialized is 'default' (the only one we have).
Best regards,
Mike
Thanks for a quick reply! We login under sigmapayment and the queue that we want to be reinitialized is 'default' (the only one we have).
Best regards,
Mike
Re: Remove pending calls
Hi Mike,
All of the queued calls have now been removed from your campaign. Please let us know if you need anything else.
Regards,
Plum Support
All of the queued calls have now been removed from your campaign. Please let us know if you need anything else.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: Remove pending calls
Hello,
Thank you very much guys, great job!
Best regards,
Mike
Thank you very much guys, great job!
Best regards,
Mike