Hi,
I am looking for an option to place outbound call to an extension using QueueCall service. What is correct input format to pass the extension in phone_number field?
I tried "9876543210x111", "9876543210111" & tel:+19876543210;postd=111. It does not work. Please guide.
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Outbound call to an Extension number using QueueCall service
Outbound call to an Extension number using QueueCall service
Last edited by aravindm on Tue Jun 06, 2017 9:28 am, edited 1 time in total.
Re: Outbound call to an Extension number using QueueCall ser
Hi Aravind,
You can use the following example format to dial out to an extension number:
Hope this helps.
Regards,
Plum Support
You can use the following example format to dial out to an extension number:
Code: Select all
<transfer dest="tel:+11234567890;postd=1234"/>
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: Outbound call to an Extension number using QueueCall ser
We have to look for alternative solution based on your response. So, it is not possible to place outbound call to an extension using queuecall.php POST service request. The VXML transfer is the only way to achieve it. Please confirm.
Re: Outbound call to an Extension number using QueueCall ser
Hi Aravind,
Sorry for the confusion. The correct way to place an outbound call to an extension is to set the phone_number field like below:
It looks like from your first post that you have already tried that. Our suggestion from here is to try adding pauses before the post dial digits, like below:
The "p" in the postd parameter lets the IVR know to pause briefly before dialing "111" as an extension. You can add additional p to create a longer pause like below:
Unfortunately, because every auto attendant system is a little different, it is not possible to automatically figure out how many pauses are necessary before the extension can be dialed. We suggest you test around with various numbers of "p" until you are successful.
Hope this helps.
Regards,
Plum Support
Sorry for the confusion. The correct way to place an outbound call to an extension is to set the phone_number field like below:
Code: Select all
tel:+19876543210;postd=111
Code: Select all
tel:+19876543210;postd=p111
Code: Select all
tel:+19876543210;postd=ppp111
Hope this helps.
Regards,
Plum Support
Plum Support
http://www.plumvoice.com
http://www.plumvoice.com
Re: Outbound call to an Extension number using QueueCall ser
Thank you for your inputs. This is working fine as expected.